Information Technology

Information Technology provides technology tools, services and support for achieving success at Minnesota State University Moorhead.

IT Support Portal

The majority of the Information Technology webpage and content has been moved to the new IT Support Portal. This new portal will include a knowledge base and comprehensive list of all MSUM technology resources. You can find helpful information to assist you which include:

  • Remote Support & Chat
    We continue to offer remote assistance to your computer as well as live chat with help desk associates during open Help Desk hours.
  • Knowledge Base Articles
    You can view articles and find information to “Help yourself” through common issues such as activating a StarID or accessing your email. If more help is needed, you can create a Help Desk Incident from the KB article you are viewing or from the support home page.
  • Create IT Tickets
    Log an "Incident" request for an unplanned interruption to an IT service or reduction in the quality of an IT service. Submit a "Service" request for something to be provided, information, advice, a standard change or access to an IT service.
  • Ticket History
    You will be able to view, correspond, and view any updates to your tickets with IT right from this portal.
Information Technology News & Updates
  • Dragon Face in a New Place: Sandie East, Campus Information Officer
    Sandie East, previous director of institutional research and reporting, is the newest Campus Information Officer, a role in which she’ll manage IT-related aspects of the university. Read more about Sandie. Welcome to a new part of the Dragon Community, Sandie!
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  • Important IT Updates for Summer 2025: Zoom Phones, Windows 11, and Wi-Fi Upgrades
    Important updates on three key IT projects scheduled for this summer that will directly impact your work: the transition to Zoom phones, the upgrade to Windows 11 (due to Windows 10 reaching end of life), and campus-wide Wi-Fi improvements. Change can sometimes cause temporary disruption, and we appreciate your patience and cooperation as we work to enhance our technology. Zoom […]
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  • Microsoft Office Update
    To maintain a secure, efficient, and up-to-date working environment, Information Technology will be rolling out a mandatory update to Microsoft Office across all systems. This update is essential to ensure we have the latest features, improvements, and security patches. Details of the update: Date of update: Wednesday March 5th, 2025 Affected software: Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.) What […]
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  • University Committee & Task Forces SharePoint site
    The University Committee and Task Forces SharePoint site is currently being updated to a new platform. We’re expecting the update to complete soon and are working to reset all permissions to the new location. The new site is ready, here is a link to the new link/location and we have updated the website links as well. Thank you for your […]
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  • Dragon Pride Recognition: JoDee Haugrud
    We recognize JoDee Haugrud for her 28 years of exceptional work in application and database development. Brandyn Sauer, who nominated JoDee for this award, says: “Often, what she does is behind the scenes and many on campus likely have no idea the impact she has had on our campus over the years. I’ve worked with JoDee a handful of times […]
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